This Privacy Policy explains how Renoflow Agency (“we”, “us”, or “our”) collects, uses, and protects the personal information of visitors to our website and users of our services.

1. Information We Collect

We may collect the following types of information:

• Contact information – such as your name, email address, phone number, and company name.
• Lead and business information – such as service areas, job types, budgets, and other details you provide when you book a call or submit a form.
• Usage data – such as IP address, browser type, device information, and pages visited.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our lead generation services.
• Respond to inquiries and schedule strategy or onboarding calls.
• Send relevant updates, confirmations, and service-related communications.
• Analyze website performance and improve user experience.

3. Legal Basis for Processing (If Applicable)

Where required by law, we process your personal information based on:

• Your consent (for example, when you submit a form or opt into communications).
• Our legitimate interest in operating and growing our business.
• Performance of a contract or steps taken at your request before entering a contract.

4. How We Share Information

We do not sell your personal information.

We may share information with:

• Service providers who help us operate our business (for example CRM providers, scheduling tools, advertising platforms).
• Partners or contractors when necessary to deliver our services to you.
• Authorities or third parties when required by law or to protect our rights.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law.

6. Your Rights

Depending on your location, you may have rights over your personal information, including:

• The right to access the data we hold about you.
• The right to request corrections to inaccurate data.
• The right to request deletion of your data, subject to legal obligations.
• The right to opt out of marketing communications at any time.

To exercise these rights, contact us at [email protected].

7. Cookies & Tracking

We may use cookies, pixels, and similar technologies to understand how visitors interact with our website, improve performance, and support our advertising campaigns.

You can adjust your browser settings to refuse cookies, but this may affect certain features of the website.

8. Data Security

We use reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of those sites.

10. Children’s Privacy

Our services are not directed to individuals under 18, and we do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will be revised when changes are made.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your data, you can contact us at:

Renoflow Agency
Email: [email protected]
Phone: (562) 608-3121